Flying is always a nerve wrecking endeavor. Things frequently do not turn out the way you had hoped. Bags get lost all the time, but an airline employee from Southwest Airlines made sure that one distressed customer’s lost bag would get home on time.
Stacy Hurt lives near Pittsburgh but encountered a bit of an issue on her way back from Nashville. Hurt had been in Nashville for a colon cancer advocacy retreat and was separated from her suitcase when she caught a direct flight home earlier in the day. Her suitcase, however, was still destined to arrive from her original flight later in the day and couriered to her home. The flight never made it after a maintenance issue canceled the trip.
Diagnosed with cancer in 2014, Hurt began to “panic.” She had chemotherapy in the morning, and her bag contained the medicine that helped alleviate her pain, as well as her go-to chemo shirt which read “where there is no struggle, there is no strength,” and a rosary that she took to each treatment.
Without her stuff, Hurt became quite emotional when she called Southwest. Sarah, the employee on the other end of the line, calmly explained that she would track down the bag and get it to her that night. The only problem was that the last courier had already left by the time she found Stacy’s stuff.
Sarah came up with the only option she could think of – deliver the bag personally to Stacy’s home. She drove to her house at 3 a.m. and left the bag on the doorstep. She left a note which read, “Stacy, Sorry for the delay getting your bag to you. Myself and my Southwest family are thinking of you and wishing all the best. Kick that cancer’s BUTT! With LUV, Sarah from PIT.”
Stacy could not believe the act of kindness. She told TODAY, ““I cried. I just started bawling. I kept saying to my husband, ‘Who does this?’ This is an example that there are really good people in the world who care and go above and beyond. This woman has restored my faith in humanity.”